Crossbow Central Service Center
Crossbow Service & Repair Information
At Crossbow Central, we offer a full range of crossbow services, including:
- Warranty service
- Scheduled maintenance
- String and cable replacement
- Bow timing
- Cracked limb assessments and other operational repairs
We are an authorized service center for the following brands:
TenPoint, Wicked Ridge, Ravin, CenterPoint, Excalibur, and Mission.
If you’re unsure whether we can service your crossbow, please don’t hesitate to contact us at info@crossbowcentral.com
How to Schedule Service
To initiate a service request:
- Fill out the service form below, providing a detailed description of the issue(s) with your crossbow.
- Submit a minimum of 4 clear photos of your crossbow:
- One of the serial number
- Front, back, and side views of the crossbow
Once we receive your form and images, our service team will review your request. If approved, we will contact you with a Return Authorization Number (RMA).
Note: You are responsible for shipping your crossbow to us. We will cover return shipping. We strongly recommend insuring your package when shipping.
What happens next
- Upon arrival, your crossbow will be checked in and inspected for shipping damage.
- We will take photos upon arrival and notify you with confirmation and images.
- Our technicians will then assess the crossbow and provide a repair quote along with an estimated return timeframe.
The typical turnaround is 10-15 business days, allowing for shipping. Additional delays may occur if parts need to be ordered. In such cases, we are dependent on the manufacturer and will notify you of any extended lead times. If you choose not to proceed with the repair, the crossbow will be returned to you. Return shipping costs will apply.
After Service is Complete:
- Your crossbow will be test fired, and a video of the test shot will be recorded.
- Final photos will be taken prior to packing.
- Your crossbow will then be securely packed and shipped back to you.
Note: The shipping address must match the billing address associated with your credit card