Shipping
Crossbow Central Shipping rate orders over $50 is Free Shipping. Selected items may be oversized and additional charge may be added to specific products.
Returns
All returns start with a RA number(return authorization) Contact us for this number Please fill out attached form and submit, please include copy of receipt.
Our refund and returns policy lasts 60 days from date of receipt for Qualifying Items. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Selected products must be in manufacturers sealed box. Exception is if Crossbow Central has setup up prior to shipping.
Non-returnable items:
- Gift cards
- Downloadable software products
- Batteries
- Special Orders
- Made to order products
- Open box items
Items that must be factory sealed
- Crossbows
- Broadheads
- Trail Cameras
- Game Calls
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 60 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crossbowcentral.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@crossbowcentral.com Send your item to: Crossbow Central (Strictly Archery) 401 Earl Rd Shorewood, Il 60404 Be sure to include RA Number on Shipping Label
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your products Crossbow Central (Strictly Archery) 401 Earl Rd Shorewood, IL 60404.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@crossbowcentral.com for questions related to refunds and returns.